Our Return Policy
Should you decide to return a water cooler, you will receive a refund of your total purchase price less shipping charges both ways and less a 20% restocking fee that the manufacturer charges.
Water coolers must be:
- Unused
- Intact
- In Original Packaging
Due to health concerns, water cooler filters are not returnable at this time.
Please call 1-800-390-6132 prior to returning a water cooler to receive a Return Authorization Number and shipping instructions. The water cooler must be returned in the original packaging and intact. Returned water cooler(s) must be shipped within two weeks of issuance of a Return Authorization Number to be eligible for a refund. A refund will be issued after the returned water cooler has been received and inspected.