BuyWaterCoolers.com warrants your water cooler for the first 30 days after receipt. If we determine your equipment has a material or manufacturing defect we will replace your cooler. You are responsible for properly repackaging and shipping the defective cooler back to us (you must pay shipping).

You may also choose to use the manufacturers’ warranty and you may contact them, they will pay for your water cooler to be shipped to them. The manufacturer will repair your cooler and ship it back to you at no cost, but they will not ship you a new cooler. Manufacturer's warranty information will be enclosed with your water cooler.

Crystal Mountain: 1-800-878-6422 ext. 2

Tri Palm (Oasis): 1-800-950-3226 ext. 1

You can also download .PDF copies of the Manufacturer's warranties here:

Oasis 3 Year Warranty
Oasis 5 Year Warranty

extended validation certificate