Our Return Policy

Should you decide to return or refuse delivery of a water cooler or accessories, you will receive a refund of your total purchase price less shipping charges both ways and less a 20% restocking fee that the manufacturer charges.

Water coolers must be:

  1. Unused
  2. Intact
  3. In Original Packaging

Due to health concerns and regulations, water cooler filters are not returnable at this time.

Please call 1-800-390-6132 prior to returning a water cooler to receive a Return Authorization Number and shipping instructions. The water cooler must be returned in the original packaging and intact. Returned water cooler(s) must be shipped within two weeks of issuance of a Return Authorization Number to be eligible for a refund. A refund will be issued after the returned water cooler or accessory has been received and inspected.

extended validation certificate